Q: How do you interact with your clients?
A: Many building and remodeling firms struggle with proper communication with their clients. At Alair Homes, we have developed very detailed systems and processes for giving every client the one-on-one attention they deserve. Each client has a direct relationship with their project management team from concept through completion. Each member of our team is experienced in running every aspect of a building or remodeling project. Since our Client Control Software is always accessible, clients can see what is happening on site daily and what is scheduled to happen next week.
Q: Is there a particular member of the team you’d like to give a shout out to?
A: Jason Chaney joined our team back in 2017 as a project manager. For several years he managed many successful projects for us and he has now taken over as general manager. Jason liaises between Regional Partner Chad Hackman, who handles business development, Operations Manager Alex Castro and the project managers to create a seamlessly positive client experience.
Q: Jason, tell us more about yourself and your approach to your work.
A: I would advise someone just starting out in this profession to not be afraid to fail—because you will. But never stop listening and asking questions. Every job has surprises and we work with our trades to find solutions. The biggest challenges I see on an ongoing basis are the fluctuations in the market and communicating that to clients. Understanding that this is likely the biggest investment of their lives, we work together to support our clients throughout the process at every stage.
NARI Contractor of the Year Winner:
– locally and regionally for basement remodel under $100k (2020)
– locally for kitchen under $50k (2019)
– locally for addition under $250k (2019)
Recipient of NARI’s Community Service Award