Q: How has the COVID-19 pandemic impacted your business the most?
A: Aside from the focus on infection control, it’s been the level of anxiety and fear among our clients and caregivers. Our Emergency Team is focused on communicating and implementing safety protocols. We’re also making daily check-in calls to address questions and concerns. There are fewer seniors in need of help now, but those who do are counting on us more than ever. Overall, we feel blessed to have such a courageous and dedicated team, and we are grateful that we can continue to serve others during this unprecedented crisis.