Lynn Heinrichs was in college when she first heard the Nordstrom tire story: a man rolled two tires into a Nordstrom store asking for his money back and though Nordstrom never sold tires, he was given a refund. She knew immediately that’s how she would run her business one day, prioritizing personal service.
“Being an insurance agent is all about helping people and nothing gives me more satisfaction than being helpful,” Heinrichs says.
Heinrichs opened her own State Farm agency in 2000. During her time in the industry, she’s been confronted with every situation under the sun, but “if a client comes to my team or me with a problem, we are tenacious about getting it handled.”
State Farm’s Drive Safe and Save app is a great way for clients to save money, Heinrichs adds, and clients can also easily manage their small claims through the company’s general app.